Sales Tools & Resources / Karisma Hotels & Resorts
Because luxury is more than beautiful architecture and accommodations...it’s anticipating the needs of our guests without ever being intrusive.
The Karisma Experience begins the moment you arrive at one of our hotels or resorts. From the first hello, you will encounter a commitment to personal service and comfort that is unprecedented in hospitality. Whether you choose to stay in one of our Gourmet Inclusive® properties, an à la carte hotel, an all-inclusive resort or a private villa, your experience will be one that you’ll never forget.
Karisma offers a wide range of unique properties in a variety of world-class destinations; from adults-only and family-friendly to opulent villas and intimate urban retreats. At Karisma, we believe in sustainability and giving back to the community. The real secret behind the Karisma Experience is that when you treat your staff and your guests like family, you create positive feelings and cherished memories that last forever.
At the cornerstone of the Karisma Gourmet Inclusive® Experience is the understanding that the luxury traveller prefers quality over quantity. Our cuisine begins with the freshest and finest ingredients that can be procured, and takes our guests on a culinary journey that is the ultimate culmination of art and science. Every course is infused with creativity and served with passion. Our extensive Wine Spectator award-winning wine list was crafted by sommeliers paired with chefs, to ensure that your selections beautifully complement culinary creations from our kitchens.
Whether our guests seek ultra-contemporary cuisine or classical perfection, our chefs are there to serve dining experiences that transcend the genre, raise the bar, and create a lasting impression. This, combined with a service staff that meets the standards set in the world’s finest hotels, the Karisma Gourmet Inclusive® Experience gives our guests a vacation that is as delicious as it is unforgettable. Get a taste of the Karisma Gourmet Inclusive® Experience exclusively at El Dorado Spa Resorts & Hotels, Azul Hotels, Generations Resorts, and Hidden Beach Resort.
A Craft Culinary ExperienceDelectable scents, rich flavours, and sumptuous ingredients combined to make hearty meals. We understand that quality and quantity should not be interchangeable, but rather work side by side in perfect harmony. That’s why the Karisma Gourmet Inclusive® Experience offers all you can enjoy dining to all guests, with only the finest, freshest ingredients.
• 24-hour room service
• Dietary accommodation for special needs including allergies, vegans, vegetarians, celiac and gluten-free guests
• A variety of in-room dining cuisine options, including Mexican, World Cuisine, Italian, and Asian
• Fresh vegetables and spices grown in our El Dorado Royale 70,000 sqft Greenhouse
• Various dining venues from à la carte restaurants to mouth-watering food displays
Elevated, Elegant Premium DrinksAt Karisma Hotels & Resorts, our mixed cocktails, wines, and beers are served to satisfy and surprise every taste. We believe that a vacation should be accompanied with a wide selection of fine refreshments. Award winning and downright delicious, our offerings will not disappoint.
• A welcome glass of champagne
• Award winning wine list to complement our gourmet cuisine
• Bartenders pour freely top shelf brands
• Tequila, mezcal, and wine tastings
• Themed bars such as the Mojito Bar, Gin Bar, Mexican Cantina, and many more
Authentic, Sincere ServiceAs part of the Karisma Gourmet Inclusive® Experience, we firmly believe that no request is too far-fetched. Our Personalized Service sets a whole new standard in hospitality. Your every vacationing need will be fully catered by our friendly, attentive staff.
• Full service concierge
• Hospitality Desk
• Beach butlers and pool butlers
• Romance Maître D
• Signature Wedding Designers
Exciting Activities for EveryoneThere’s literally never a dull moment with the Karisma Gourmet Inclusive® Experience. As a guest, you’ll have exclusive access to all of our unbelievable amenities. From cooking lessons, to kayak rentals and yoga classes, there's no shortage of excitement.
• Daily and nightly activity programs
• Nickelodeon Experience at Azul Beach and Azul Sensatori Mexico
• Azulitos Playhouse by Nickelodeon* and My Gym Children’s Fitness Centre program
• Eco Kids Club cooking classes
• Scuba clinics in the pool
• Tennis courts, rackets and balls
• Live music and shows
• Fitness centre
• Non-motorized water sports including paddleboats, kayak and snorkelling gear
• Cooking lessons and tequila tastings
• *Azulitos Playhouse at Azul Fives does not include the Nickelodeon Experience
This is our Everyday - The Details Come Standard• Accommodations as selected • Welcome glass of champagne • All Gourmet Meals and Gourmet Bites • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands • Minibar with beer, water, soft drinks refilled once a day • Daytime and nightly activity program • Full service concierge • Free Wi-Fi • Use of Kids Club and Teens Club* • Non-motorized water sports: paddleboats, kayak and snorkelling gear • Scuba clinics in the pool • Hospitality Desk • Tennis courts, where available, rackets and balls provided free of charge • Taxes and gratuities included • Live music and shows • Fitness centre, sauna and steam room** • 24-hours room service. Restrictions apply on rainy days • Free International calls to cell phones and landlines*** • *These Karisma Gourmet Inclusive® Experience features may vary by resort • **Restrictions apply to be used at night • **The Sauna and steam room at Azul Sensatori may be used free of charge with purchase of a 60-minute spa treatment • ***Excludes El Dorado Maroma by Karisma
El Dorado Spa Resorts & Hotels (Adults Only)El Dorado Spa Resorts & Hotels, by Karisma. A collection of classically elegant, unmistakably Mexican, adults-only resorts on some of the best beaches in Riviera Maya, Mexico. This AAA Four Diamond resort boasts a level of service, style and personal attention that has become all too rare in the modern world. You’ll be welcomed with a champagne toast. And feel instantly at home, enveloped in a sense of calm, casual luxury. Whether you choose an infinity pool swim-up suite or a private beachfront villa, with romantic Jacuzzi® tubs, 24-hour room service, a butler, and a concierge at the ready, you may never need to leave your room.
At the heart of every great story, there always seems to be a great meal. That’s why at the heart of every El Dorado resort, there is the Karisma Gourmet Inclusive® Experience. El Dorado Spa Resorts & Hotels boasts award-winning cuisine in a wide variety of settings. Our chefs and servers have been trained around the world, bringing a level of passion, creativity, sophistication and service that rivals the finest restaurants. Our wine list, crafted in conjunction with renowned Jackson Family Wines, has received Wine Spectator’s Award of Excellence. And bartenders in our many bars and lounges pour freely from the top shelf. The most amazing part is it’s all included. So there may never be a better opportunity to exercise your taste for adventure.
Azul HotelsMonkeys, milkshakes & magic...
Imagine creating an entirely new genre of luxury beachfront family hotels – from scratch. You’d start with the most unspoiled white-sand beaches in Mexico and Jamaica. You’d cater to families, but welcome couples, brides, grooms and groups. Accommodations would be luxurious, from beachfront Jacuzzi® swim-up suites to rooftop Sky Suites to private oceanfront villas. Here you’d discover personal concierge, 24-hour room service, baby amenities and toys. You’d offer supervised daytime activities and clubs for teens, tweens and toddlers, allowing parents to enjoy luxuries such as cozy beach beds with beach butler service, adult pools, swim-up bars and Zen-inspired spas. Then you’d make the entire experience Gourmet Inclusive®, with superb international à la carte cuisine and other gourmet delights. What would you call these enchanting Caribbean beach escapes under brilliant indigo skies? You’d call them Azul.
Azul’s dedicated chefs have refined their craft in some of the world’s foremost dining establishments. From themed à la carte eateries to bountiful serve-yourself Food Displays to beach picnics and 24-hour room service, you’re free to experience them all, when you want and as often as you want. And just to ensure you never go hungry, there are always Gourmet Bites to satiate the palate in-between meals. Of course, as the accolades pour in for Azul’s cuisine, let’s not forget about satisfying your thirst. With swim-up bars, themed bars brimming with top shelf brands and wine selections, the pleasures of premium drinks need never run dry.
Generations ResortsRemember all those family beach vacations you loved as a kid? Well, we’ve created the family beach vacation for a new generation. Welcome to Generations Riviera Maya, by Karisma – Mexico’s premiere All suite, All butler, All Gourmet Inclusive® Resort. Generations Riviera Maya was designed for today’s world of blended and extended families, with spacious Jacuzzi® suites, personal concierges, 24-hour room service and dining experiences for every taste. From seafood mixtures to chicken fingers, the Karisma Gourmet Inclusive® Experience means everyone gets what they want, when they want. Choose Generations Riviera Maya and discover everything from beach butlers and romantic couple’s massages to kid’s clubs and available nanny services, all in one of the most beautiful places on earth.
A perfectly chilled bottle of champagne, arriving precisely at the right moment. A beloved teddy bear left behind at the airport, appearing just in time to be tucked in. Who did it? All evidence points to the impeccably dressed, superbly trained, highly devoted butlers of Generations Riviera Maya, by Karisma. These purveyors of personalized service have mastered the art of graciousness, attending to and even anticipating your every move. The pampering begins before you arrive, by ensuring that all of your pre-arrival en-suite preferences has been attended to. Require assistance with tours and spa services? It would be our pleasure. Need help unpacking followed by a private orientation of the resort? At your service. In fact, no request is too big or too small. The butlers of Generations Resorts. Mystery solved.
Nickelodeon ResortsAt Nickelodeon™ Hotels & Resorts Punta Cana, a Karisma Gourmet Inclusive® Resort, we invite you to discover a new kind of all-ages vacation. From the Aqua Nick™ playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. The first resort of its kind in the Caribbean (and the world!) this five-star vacation destination brings the spirit of infinite play to every minute of the day. The resort features 208 oversized suites filled with comfortable amenities to cater to every taste and need.
Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. Personalized service is at the heart of the Karisma philosophy. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. So join us on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Your family (or family of choice) will never forget the colourful waterslides and pools, hanging out with their favourite Nickelodeon characters, hilarious Slimings and the famous Karisma Gourmet Inclusive Experience!
Karisma Ultra Luxury VillasImagine a tropical paradise where your every desire is delivered. Every wish is fulfilled. And every day exceeds your wildest expectations. This isn’t a dream. This is Karisma Villas. Part of the Karisma Hotels & Resorts family, our Villas offer unparalleled levels of luxury.
Whether you’re looking to indulge with the Gourmet Inclusive® Experience, relax on the breath-taking beaches of the Riviera Maya, or unwind in the elegant appointments of the Villa itself, there has never been a more perfect getaway. Every single detail is refined to a tee. Unwind in your own private spa. Expand your palate with the innovations of your own private chef. Leave your worries behind as your 24-hour Majordomo fulfils your every desire and every whim. Welcome to unlimited luxury. Welcome to Karisma Villas.
Allure HotelsAllure Hotels are the perfect place to relax and immerse yourself in the history and culture of these fascinating cities. Cartagena's Allure BonBon and Allure Chocolat's modern accommodations, waterfront scenery and rooftop city views allow guests to enjoy the serenity and comfort of an exclusive and private atmosphere. Armenia's Allure Café Mocawa, will immerse you in coffee and culture smells, whilst Belgrade's Allure Caramel takes you back in history of both the region and Europe. This beautiful 1920's villa is a unique combination of elegance, art and comfort that will make your stay unforgettable.
Hidden Beach Nudist ResortLuxurious, yet simple. Distinguished, yet welcoming. Welcome to Hidden Beach, the only 5 Star, adults-only nudist resort in Mexico. With 45 beachfront suites only one hour and a half south of the Cancun Airport, Hidden Beach is a gem waiting to be discovered. We’ve designed the most sumptuous Gourmet Inclusive® resort with a blend of unmatched signature services, allowing you to release your stresses, and relax in blissful confidence.
DestinationsJamaica Mexico Punta Cana Colombia Croatia Serbia
Travel Agent PortalWelcome to the Karisma Gourmet Inclusive Travel Agent Portal site, your new Home Page away from home. Prepare to be wow’d by our Gourmet Inclusive Travel Agent programs, each designed specifically for you. We supply a myriad of incentives and promotions, and you supply the bookings. It’s just about that simple. Consider this your Karisma Gourmet Inclusive HQ: Apply for our agent programs, take advantage of marketing tools, log bookings, track progress, and watch as the rewards pour in. We are thrilled at the prospect of partnering in this mutually beneficial endeavour, and can’t wait to get started.
Regardless of your area of expertise, we have a Gourmet Inclusive program to benefit you: Vacation Consultant, Wedding Consultant, Honeymoon & Anniversary Consultant and Agent Rewards.