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The collaboration will help hotels expand their in-room concierge services

Viator, the world's largest travel experiences marketplace, announced a new collaboration with Amazon that will help global hospitality providers bring thousands of high-quality travel experiences to their guests.

Viator's 300,000+ tours, activities, and excursions have been integrated into Amazon's Alexa Smart Properties for Hospitality offering. With the Viator experience on Alexa, guests at participating properties will see popular local travel experiences displayed on an Echo Show device located in their hotel room. Using intuitive voice and touch interactions, guests can explore activities from the comfort of their rooms and easily book them using a QR code on their in-room device screen.

This collaboration offers hoteliers a unique way to expand their in-room concierge services, while providing guests with more comfort, convenience, and control during their stays. It also creates a new revenue stream for hotels, as tours booked using an in-room Echo Show device generate revenue share back to the hotel.

The integration is currently being deployed at the Circa Resort & Casino in Las Vegas.

The Viator experience on Alexa is currently available for hospitality providers in the U.S., and will be made available internationally over time. To learn more about this collaboration, visit viator.com/news.

Jul 10, 2024

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