Where travel agents earn, learn and save!

No Data Found

No data found

Riviera Maya News
Profeco and airline authorities collaborate to address consumer complaints at airports

The Federal Consumer Prosecutor’s Office (Profeco) says they will have an increased presence inside the Cancun International Airport for Easter travelers.

Israel Malacón from Profeco reported that during the holidays, additional staff will be on hand in terminal 2 of the airport to tend to holiday traveler complaints, while the other terminals will have kiosks with Profeco phone access.

He said that around 75 percent of travel issues are resolved at the time of the complaint which usually leads to passengers being assigned to other flights and at times, accommodations.

According to Malacón, one of the biggest issues for travel complaints is the over sale of flights. Other common problems include last-minute schedule changes, check-in issues and website errors, among others.

Malacón says Profeco and airline authorities recently met to formalize an agreement in which their staff will be at the airport to attend to consumer complaints regarding flights.

He explained that since nearly all complaints filed are by travelers outside Quintana Roo, having staff on site will enable a quick resolution between travelers and airlines.

He also mentioned that Procuraduría Federal del Consumidor (Profeco) personnel attend to all types of consumer complaints. He says the two services outside travel that also receive a large number of complaints are auto shop/mechanics and restaurants.

Mar 20, 2024

Latest Post

Subscribe to our newsletter